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Privacy Policy

Last updated: 05 January 2025

Hala Fix LLC ("Hala Fix", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit halafix.ae (the "Site"), contact us, or use our HVAC/MEP and facility services in the United Arab Emirates.

By using the Site or providing your information to us, you agree to this Privacy Policy.

1) Who we are

Controller: Hala Fix LLC, Dubai, United Arab Emirates.

Website: https://halafix.ae

Email: info@halafix.ae

Contact page: https://halafix.ae/contactus

2) What information we collect

We collect information in the following categories:

a) Information you provide

  • Contact details (name, phone number, email, address, community/area)
  • Service details (property type, issues reported, preferred date/time)
  • Messages and attachments you send via forms, email, WhatsApp, or live chat
  • CVs and job application details (for applicants)

b) Automatically collected data

  • Device, browser, and OS information
  • IP address and approximate location
  • Usage data (pages viewed, time on page, referring URL)
  • Cookies and similar technologies (see Cookies below)

c) Communications data

  • Phone call metadata (time, duration, caller ID) and, if we inform you in advance, call recordings for quality and training
  • WhatsApp/SMS messages when you choose to contact us on those channels

d) Payment & billing data

  • If you pay for services, we collect necessary billing details (invoice details, payment confirmations). Card data, where used, is processed by compliant payment providers; we do not store full card numbers on our servers.

3) How we use your information

We use personal information to:

  • Provide, schedule, and complete HVAC/MEP services and maintenance
  • Prepare quotations, service reports, invoices, and contracts
  • Respond to enquiries and provide customer support
  • Send service updates, appointment reminders, and safety notices
  • Improve our Site, services, and customer experience (analytics and troubleshooting)
  • Run marketing (e.g., Google Ads) and measure campaign performance
  • Detect and prevent fraud, abuse, and security incidents
  • Comply with legal and regulatory obligations in the UAE

Marketing: We may send marketing messages about services you may find useful. You can opt out at any time using the unsubscribe link or by contacting us.

WhatsApp & Calls: If you share your phone number, you consent to us contacting you by phone, SMS, or WhatsApp about your enquiry or booking.

4) Legal bases we rely on

Where required by applicable law (including UAE Federal Decree‑Law No. 45 of 2021 on the Protection of Personal Data (PDPL)) we process your data based on:

  • Consent (e.g., lead/quote forms, marketing opt‑ins)
  • Contract (to provide requested services and manage appointments)
  • Legitimate interests (to operate, secure, and improve the Site and services, and communicate with customers)
  • Legal obligations (tax, accounting, compliance)

5) Sharing your information

We share personal data only as needed with:

  • Service providers (e.g., website hosting, CRM/ERP, email/SMS/WhatsApp tools, analytics, payment processors) under confidentiality agreements
  • Technicians and subcontractors to deliver services at your property
  • Authorities and regulators where required by law
  • Business transferees in connection with a merger, acquisition, or sale of assets

We do not sell your personal data.

6) International transfers

Our Site and business tools may be hosted or processed outside the UAE (for example, within the EEA or the United States). We take appropriate measures to protect your data during such transfers, including contractual safeguards where applicable.

7) Data retention

We keep personal data only as long as necessary for the purposes described above:

  • Customer and service records: typically up to 7 years (to meet legal/accounting requirements)
  • Marketing leads: up to 24 months from last interaction or until you opt out
  • Analytics data: per provider defaults (see their policies)
  • Call recordings (if any): up to 12 months, unless required longer for dispute resolution

We may retain information longer if needed to establish, exercise, or defend legal claims.

8) Your rights

Depending on applicable law, you may have rights to: access, correct, delete, or restrict processing of your data; object to processing (including direct marketing); and withdraw consent where processing is based on consent.

To exercise rights, contact info@halafix.ae. We may need to verify your identity before responding.

If you are in the EEA/UK, you may also have GDPR/UK‑GDPR rights and can contact your local supervisory authority.

9) Cookies, analytics, and ads

We use cookies and similar technologies to operate the Site and understand usage. This may include:

  • Essential cookies for core functionality and security
  • Analytics (e.g., Google Analytics/Tag Manager) to measure traffic and performance
  • Advertising (e.g., Google Ads) to show and measure ads and to create audience segments

You can manage cookies in your browser settings. Some features may not work without essential cookies. For information on Google’s data practices, see Google’s privacy resources and Ads Settings.

10) Security

We implement reasonable technical and organisational measures to protect personal data (secure hosting, access controls, encryption in transit, staff training). However, no method of transmission or storage is 100% secure.

11) Children’s privacy

Our services are intended for adults. We do not knowingly collect data from children under 13. If you believe a child has provided us data, contact us to request deletion.

12) Third‑party links

Our Site may include links to third‑party websites or apps. We are not responsible for their privacy practices. Review their policies before providing personal data.

13) Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. We encourage you to review it regularly.

14) Contact us

If you have questions or requests regarding this Privacy Policy or your personal data, please contact:

Hala Fix LLC, Dubai, UAE

Email: info@halafix.ae

Contact page: https://halafix.ae/contactus

Short form notice (for lead forms)

By submitting this form, you agree to our Privacy Policy and consent to be contacted by phone, SMS, WhatsApp, or email regarding your enquiry.