Our Recent AMC Contracts in Dragon Mart 2
Enaya Carpets located at GD04 Shop & UPTEN Bicycles located at GC08 Shop, both now covered under our annual maintenance contract for complete air conditioning care and performance tracking. See below photos:Have any more questions? Click Here
Enaya Carpets
GD04 Shop No.
Our AMC Contracts
in Dragon Mart 2
Dragon Mart 2 is busy, dusty, and runs long hours. That makes AC breakdowns more likely, and more painful. A good Air Conditioning AMC (Annual Maintenance Contract) helps you avoid surprise shutdowns, control cost, and keep cooling stable.
This guide is for:
Shop managers (comfort + fewer closures)
FM teams (standard process + reporting)
Landlords (fewer disputes + safer operation)
Why Dragon Mart 2 needs a stronger AMC
Dragon Mart 2 units don’t behave like standalone shops.
Dust builds up fast → filters and coils clog earlier.
Access rules and timing → you can’t always do noisy work anytime.
Different AC setups → split, ducted split, package, FCU/AHU connections, different controls.
High footfall and heat loads → more strain on the system.
So a “cheap plan with 2 visits” often becomes reactive, and then you pay more in emergencies.
What an AC AMC should include (and what to confirm)
A good AMC is simple: prevent problems, respond fast, and document everything. Also, don’t let the contract be vague—too much repetition and unclear wording causes disputes (and Google also warns against excessive repetition in content).
Preventive maintenance (scheduled) - Specially for filters and coils clog
For Dragon Mart 2 conditions, many shops do well with quarterly visits.
Typical tasks:
filter cleaning or filter replacement plan (based on dust)
indoor coil inspection/cleaning approach
drain line flushing + condensate leak checks
refrigerant checks (proper readings + leak signs)
electrical tightening and control checks
filters and coils clog
thermostat accuracy + temperature split check
Season Suitability of Dubai Air Conditioning
airflow and noise/vibration inspection
Breakdown support (SLA + escalation)
Confirm in writing:
response time for critical issues (shop can’t operate) vs non-critical
who approves quotes/parts and how fast
how updates are shared (WhatsApp updates + photos is enough)
Reporting (this is non-negotiable for FM)
Ask for a short report after every visit:
what was done
readings (basic is fine)
photos (before/after where needed)
issues found + recommendations
Exclusions (avoid the common surprises)
Most disputes happen here. Clarify:
refrigerant policy
control boards/PCBs
compressors
major parts vs minor parts
after-hours charges and access limits
AMC plan types (pick the right fit)
Labour-only (basic)
Best for: new units, low-risk shops
Watch out for: fewer visits, limited emergency coverage, no parts
Comprehensive (preventive + emergency)
Best for: most Dragon Mart 2 shops and offices
Includes preventive visits + priority call-outs + stronger inspection and reports.
Parts-capped / parts-inclusive
Best for: older units or shops where downtime is expensive
Key rule: define “minor parts” and the yearly cap clearly.
Multi-service (AC + electrical + plumbing)
Best for: shops that want one vendor
But only sign if HVAC is their strength, not an afterthought.
How to choose the right AMC provider (fast checklist)
1) Dragon Mart / mall experience
Ask: “How do you handle servicing during business hours with minimal disruption?”
2) Capability for your exact system
Don’t accept “yes we do AMC” as proof. Confirm:
your AC type
controls and thermostat troubleshooting
leak prevention and drainage work
supervisor support for complex faults
3) Clear SLA + clear communication
Minimum:
response time by severity
escalation contact
reporting format after each visit
4) Read the contract like a landlord
Confirm:
visit count and what qualifies as a “visit”
what is included vs excluded
pricing for call-outs outside scope
quote turnaround time
Practical AMC checklist (use this before you sign)
Pre-contract
full asset list (indoor + outdoor units, locations)
nameplate photos (model/serial)
operating hours + access windows
current issues list (weak cooling, smell, noise, leaks)
required response time (critical/non-critical)
reporting requirement (photos + readings + notes)
During contract
fixed annual schedule (dates, not “we’ll call”)
report sent after every visit
drain flushing recorded
filter plan followed (clean/replace frequency)
breakdown log tracked (time-to-arrive, time-to-restore, repeat faults)
Renewal review
top recurring issues summary
units to repair vs replace (with reasons)
note complaint trends (even simple notes)
adjust plan tier if breakdowns repeat
FAQs
How often should AC be serviced in Dragon Mart 2?
Many shops do best with quarterly preventive visits due to dust and long hours. If the unit is low-load and stable, fewer visits can work, but your breakdown history should decide.
Is AMC better than one-time servicing?
Usually yes. AMC reduces emergencies, gives faster support, and builds service history so problems don’t repeat.
Does AMC include spare parts?
Depends on the plan. Some are labour-only, some are parts-capped, and some include selected parts. Always list exclusions clearly before signing.
What if the same unit fails repeatedly?
Set a rule: if the same unit breaks 2–3 times in a season, do a deeper diagnosis and plan repair/replacement budgeting.
Conclusion
The best AC AMC for Dragon Mart 2 is not the cheapest one. It’s the one that keeps cooling stable in peak season, responds fast when things go wrong, and documents work so issues don’t repeat. Keep the plan clear, keep the schedule fixed, and make reporting standard.